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If you are unable to find the answers you need, please reach out to customer assistance.

Returns & Exchanges Policy

Should there be any problems with your order or damage to your package, please call us toll-free at 888-647-2555, or email us through the Contact Us page at www.thejpeterman.com.

We gladly accept returns and exchanges of merchandise in its original condition, whether purchased at full or sale price from our catalogs or website, if the return is received within 30 days of your original purchase date. (Final Sale items in our website’s sale section are excluded.)

You’ll receive a refund for the merchandise price paid, less applicable shipping charges.

To begin a return or exchange, visit www.thejpeterman.com/returns.

When sending items back, please pack them securely and seal with strong tape.

Contact Us

Need assistance? Our customer service team is here to help with any questions or concerns you may have.

Business Hours
Mon–Fri: 9 a.m.–9 p.m. ET
Sat-Sun: 8 a.m.–5 p.m. ET